Customer and Consumer Protection

JiangteMotor insists on customer-oriented, strictly controls product quality, focuses on product safety, and provides customers with high-quality products and satisfactory services.

• • Quality management system

    Consolidating the concept that product quality is the life of the enterprise, the company has formulated the Quality Manual, Procedure Documents and related management regulations or methods in accordance with the requirements of ISO9001:2008 quality management system, documents serve as the guiding documents for the whole process of quality control of the company's product design and development, production, sales and after-sales service to ensure the traceability of each link.

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  • Quality supervision system

    The company has established a sound quality supervision system under the responsibility of the general manager of the company, with the quality control department as the core. The main measures include: the quality control department improves the relevant system and continuously organizes systematic training for the staff; implements key control on key materials, key components and key processes; implements the quality responsibility system and requires the original quality records to be complete and traceable; establishes the user information feedback and seminar system; establishes and improves the quality analysis report system and the weekly process quality analysis meeting system, etc.

• • Purchasing management process

    The procurement of raw materials used in the company's production are strictly implemented enterprise procurement management procedures, standardize the evaluation and selection of suppliers, to ensure that the procurement of materials are in line with laws and regulations and mandatory standards to ensure the quality reputation of enterprise products and consumer safety.

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  • Customer management system

    In the process of product sales, the company has established a sound customer management system by standardizing the sales process, implementing reasonable prices, strictly managing customers and improving after-sales service in order to improve efficiency and quality of service work, provide customers with convenient and efficient services, and maximize the protection of customers and end-consumers' rights and interests from losses.

• • Fair and justice, sunshine and transparency

    The company complies with national anti-corruption and anti-commercial bribery laws and regulations, adheres to the principle of "ecological construction, win-win cooperation and common development", establishes an open, fair and just procurement system and process, and strives to create a good competitive environment for suppliers. The company ensures that its production and operation are under control by establishing a relatively perfect internal control system; at the same time, it requires all employees to comply with the code of business conduct, clarity and related responsibilities through internal promotion of the code of conduct for business activities. These measures effectively prevent the occurrence of commercial bribery and improper transactions.

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